Legal

Refund & Cancellation Policy

Effective date: April 19, 2025 · Last updated: April 19, 2025

We want you to be completely satisfied with NexWall Corp AI. This policy explains your options for cancellations, refunds, and billing disputes. We aim to be fair and transparent in all cases.

1. Cancellation

You may cancel your subscription at any time through your account settings or by contacting us at support@nexwallcorp.com.

When cancellation takes effect: Your subscription will remain active until the end of your current billing period. You will not be charged again after cancellation.
Access after cancellation: You retain full access to the Service until your paid period expires. After expiration, your account will be downgraded and campaign data will be retained for 30 days before deletion.
No cancellation fees: There are no penalties or fees for cancelling your subscription.

2. Refund Policy

✓ Eligible 7-Day Money-Back Guarantee

New subscribers who have not previously held a paid NexWall Corp AI subscription are eligible for a full refund within 7 days of their first payment. To request a refund, contact us at support@nexwallcorp.com within 7 days of the charge.

→ Case by Case Service Disruptions

If the Service experiences significant downtime or technical issues that materially impair your use (defined as more than 24 consecutive hours of unavailability), you may request a prorated credit or refund for the affected period. We will evaluate each case individually.

→ Case by Case Annual Plan Cancellations

For annual subscriptions cancelled after the 7-day money-back window, we will consider prorated refunds for the unused portion of the annual term on a case-by-case basis, particularly in cases of technical issues or significant changes to the Service.

✗ Not Eligible General Non-Refundable Cases

Monthly subscription renewals after the initial billing period
Refunds requested after 7 days for monthly plans (unless due to service disruption)
Accounts suspended for Terms of Service violations
Failure to cancel before renewal — we recommend setting a reminder
Dissatisfaction with AI-generated results (as results depend on many external factors)
Third-party advertising costs — we are not responsible for ad spend on Meta, Google, or TikTok

3. How to Request a Refund

To request a refund, please:

Email support@nexwallcorp.com with subject line "Refund Request"
Include your account email address and the reason for the request
Include the approximate date and amount of the charge

We will respond within 3 business days. Approved refunds are processed within 5–10 business days and appear on your original payment method.

4. Billing Disputes (Chargebacks)

If you believe you have been charged in error, please contact us before initiating a chargeback with your bank. We resolve billing issues quickly and a chargeback may result in immediate account suspension.

To dispute a charge, email support@nexwallcorp.com with details of the charge and we will investigate promptly.

5. Changes to Plans

Upgrades

When you upgrade your plan mid-cycle, you will be charged a prorated amount for the remainder of your current billing period at the higher plan rate. Your new plan features activate immediately.

Downgrades

When you downgrade your plan, the change takes effect at the start of your next billing cycle. No refund is issued for the difference in the current cycle.

6. Free Trial (if applicable)

If a free trial is offered, it will automatically convert to a paid subscription at the end of the trial period unless cancelled before expiration. No charge is made during the trial period. Cancel anytime during the trial at no cost.

7. Contact

For any billing or refund inquiries:

NexWall LLC (operating as NexWall Corp AI)
30 N Gould St Ste N, Sheridan, WY 82801, United States
Phone: +1 (307) 533-6294
Email: support@nexwallcorp.com
Response time: within 3 business days